14th October 2020
In this blog we want to talk a little about the maintenance side of the business, what was once known as Evolution Biogas (clearly you will know all about this as you will have read the previous blog!).
We in Marches have always aimed to be customer focused and believe in speaking to our customers with regular review meetings. From listening to their honest feedback it was clear that the maintenance contracts were not delivering the flexibility that our customers wanted. One of the beauties of the AD world is the diversity we see in the plants we look after; everyone is different. From their size, feedstock variety and how they deal with the biogas, they all have differing needs. And the same can be true of the owners, some are one-man bands needing a variety of services from biological health, permit/regulator support and routine maintenance and some are part of larger organisations that just need more nuanced help here and there. So, working with a one size fits all contract is not what people want. As a result, Mark then tasked the team to speak to each customer and really find out what they want (rather than what we think they need – so easy to say and so difficult to actually do!).
On the back of this work Marches are now offering bespoke agreements to anyone with a requirement for operational support. So if you know of a plant that would require some light touch assistance to one that needs more regular help feel free to get in touch and Mark and the team can really get to the bottom of what is required and offer something that hits the spot and ensures you only pay for what you want and require. What’s more if this changes over time we can ensure that what we offer changes in line.
Just another step on the journey to becoming a truly customer focused organisation….